Twitter has been the most used social media platform even though there have been few discussion about its decline in recent times. To prevent all these things surrounding the social media platform, Twitter has been improving its customer service by introducing new tools. They had introduced Direct Message options that is able to provide larger information related to their account along with the time when you will get the reply from. The brands that have been more responsive to its customers are expected to get lot of benefits from the social media platform. It is also possible to get positive results that can lead to higher revenue as well as good customer satisfaction. Now Twitter has introduced new options that can automate the interactions with your social media customers with the help of Direct Message. Twitter has introduced the new feature which includes Welcome Messages and Quick Replies.
With these options, if a person starts interacting with your business account through the direct message, it is possible to send a greeting message to them which will also feature welcome message. With few simple steps you can add this option into your Twitter account from the settings page. According to Twitter, the Welcome messages will help the businesses to send a greeting message to the people with Direct Message before they decide to send a message to your business account. The businesses will be able to create more than one welcome message along with deep link through Tweets. Apart from sending a welcome message the customers can also select options to send a Quick Reply. The Quick Reply options include Check the status of a ticket, Submit a feature request, Get help with a technical issue and Something else. With Quick replies the every businesses users will be able to greet their customer through the Direct Message whether by creating their own message or selecting the best reply from the list of available options.
Quick reply option also supports your businesses to suggest people the best way to send a reply through Direct Message and with these four options the users can select particular text values to send the reply. Both these features are available for all the Twitter users who have latest version of the app and these features can be seen in the Direct Message conversations. Those business that offer support through the Direct Messages, they can create standard welcome message that would greet the visitors. You can set this from the Twitter support settings page in Dashboard and start greeting the people when a conversation gets started. Twitter has introduced these features in the Direct Messages that would help the people to get good experiences using their businesses account on this social media platform. These features are really new in Twitter that can be really interesting when your start using them as a business. You can also attract the customers immediately by looking at your direct message and quick replies.