Twitter has announced a new tool for location-sharing for customer service with the help of direct message services. Twitter is considered to be a leader among all the social media networks to offer good customer service using the tweets. The tweets help the customers with more control to get all the answers for their questions quickly. There are also other social media channels that have been giving tough competition for Twitter in providing customers service options. They have introduced messengers to handle important customer service along with other personal benefits. The major focus for Twitter in the present time is to control the online trolls and make it easy for its users to handle their social media account. Most of the new users will feel free to use Twitter and also stream live sports without getting trolled. Twitter has been putting additional efforts to offer good customers service options for the users and offer other new options along with latest trends.
In the latest effort from Twitter to offer good customers service is the introduction of their new tool known as location sharing through DM which is expected to support the brands to give most relevant service to their customers. Location-sharing is an interesting tool that can help all the users on this social media platform to find the way to use location data that offers additional utility. For Example Facebook had been using the location sharing option that has gives access to various information like your present location and where you had been. Bu Twitter provides a new value for the location sharing option which is almost similar to nearby variations and other options that can be used by the location data.
This is one the best steps taken by Twitter which is very important to enhance their direct messaging service for the customer service. Few months back, Twitter had also introduced new options and tools especially for the brands to offer best customers service that includes ‘Message’ button. Another new option was included by Twitter called as welcome message to greet the customers before the DM conversation which would also send quick replies and automate the process. All these additional options introduced by Twitter is expected to support the brands who want to use this social media network to provide good customers service for their consumers.
One of the major focus for Twitter is providing customer service options for the brand accounts, but they are doing this to attract more number of new users. All these new tools are expected to support the brands to have good connection with their consumers and increase the efforts of customer service options. This makes Twitter one of the best social media channel to engage with the customers and provide additional support through tweets. The process is really simple as Twitter wants every brand to use their platform and the introduction of new location sharing tool through DM is a major step in it.